Privacy Policy

Welcome to SBIT Travels Pvt Ltd ("Company", "SBIT Travels", "we", "our", or "us").

We value your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable data protection and consumer laws.

By using our website, submitting enquiry forms, contacting us through WhatsApp, phone, email, or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Information Provided by You

• Full name
• Mobile number
• Email address
• City and country
• Travel preferences
• Passport details (only when required for bookings/visa processing)
• Identification documents submitted voluntarily
• Billing and payment-related information
• Any information shared through WhatsApp, forms, phone calls, or email

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Website usage data
• Cookies and analytics information
• Date and time of access

2. Purpose of Data Collection

We collect and process your information for lawful business purposes including:

• Responding to travel enquiries
• Providing quotations and travel itineraries
• Booking flights, hotels, visas, transport, insurance, and holiday packages
• Customer support and communication
• Payment processing
• Fraud prevention and security
• Sending updates, promotional offers, and marketing communications
• Improving website performance and user experience
• Compliance with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

• Your consent
• Performance of a contract or service request
• Compliance with legal obligations
• Legitimate business interests
• Compliance with government and regulatory requirements

You may withdraw consent at any time by contacting us.

4. Consent and User Acknowledgement

By submitting your details through our website forms, WhatsApp, phone, or email, you expressly consent to:

• Collection and processing of your personal data
• Contact by phone, SMS, WhatsApp, or email
• Sharing of relevant information with travel service providers where necessary

You confirm that the information provided by you is accurate and lawful.

5. Sharing of Personal Information

We may share your data only where reasonably necessary with:

• Airlines
• Hotels and accommodation providers
• Visa processing agencies
• Transportation providers
• Insurance providers
• Payment gateways and financial institutions
• Government authorities or regulators
• Technology and hosting service providers

We do not sell personal data to third parties.

All reasonable efforts are made to ensure third-party partners maintain appropriate confidentiality and data protection standards.

6. International Data Transfers

As part of providing travel-related services, your information may be transferred outside India to international travel suppliers or service providers.

By using our services, you acknowledge and consent to such transfers where necessary for travel arrangements.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal data against:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration or destruction

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for:

• Service fulfilment
• Legal compliance
• Tax and accounting requirements
• Dispute resolution
• Enforcement of agreements

Once data is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Withdraw consent
• Request deletion of data
• Request grievance redressal
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

10. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand user behaviour
• Personalize content
• Enhance website performance

You may disable cookies through your browser settings, though certain website features may not function properly.

11. Third-Party Platforms and Links

Our website may contain links to third-party websites or services including WhatsApp, Instagram, Facebook, payment gateways, or travel partners.

We are not responsible for the privacy practices, content, or security of such third-party platforms.

Users are advised to review their respective privacy policies.

12. Children's Privacy

Our services are not directed toward individuals below 18 years of age.

We do not knowingly collect personal data from minors without parental or lawful guardian consent.

13. Limitation of Liability

While we take reasonable steps to protect data, SBIT Travels shall not be liable for:

• Unauthorized access caused by factors beyond our reasonable control
• Cyberattacks
• Force majeure events
• Third-party platform breaches
• User negligence

14. Grievance Officer (India Compliance)

In accordance with applicable Indian laws, including the Information Technology Act, 2000, users may contact our Grievance Officer for privacy-related concerns.

We aim to respond within reasonable timelines as required under applicable law.

15. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.